Refund policy
Pete's Pranks LLC Return and Refund Policy
Thank you for shopping at Pete's Pranks LLC! We appreciate your business and strive to provide the best service possible. Please read our return and refund policy carefully to understand our guidelines and ensure a smooth experience.
Order Cancellation and Changes
- Once an order has shipped, we are unable to cancel or change the shipping details. Please review your order carefully before completing your purchase.
Refunds
- Refunds are not available for orders that have been confirmed delivered. We recommend tracking your package and ensuring someone is available to receive it at the delivery address.
Returns
- Returns are only accepted if the wrong item has been sent. If you receive an incorrect item, please follow the steps below:
- Contact Us: Notify us within 7 days of receiving the wrong item by emailing our customer service team at pete@petespranks.com.
- Provide Details: Include your order number, a description of the incorrect item received, and any relevant photos.
- Return Authorization: We will review your request and, if approved, provide a return authorization and instructions on how to return the item.
- Return Shipping: Once the incorrect item is received and inspected, we will process a replacement or refund as per your preference.
Non-Returnable Items
- Due to the nature of our products, we do not accept returns for any other reason besides receiving the wrong item. All prank mailers are final sale.
Contact Information
For any questions or concerns about our return and refund policy, please contact us at:
- Email: pete@petespranks.com
Thank you for understanding and supporting Pete's Pranks LLC!
Sincerely,
The Pete's Pranks Team